Last updated: November XX, 2023
This Privacy Policy (“Privacy Policy”) describes how Spare Hand Students™ LLC and its affiliates will gather, use, and maintain your Personal Information on the Platform. It will also explain your legal rights with respect to that information.
By using the Platform, you confirm that you have read and understand this Privacy Policy and our Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Platform. Spare Hand will collect, use, and maintain information consistent with the Agreement.
If you have any questions or wish to exercise your rights and choices, please contact us as set out in the “Contact Us” section below.
In this Privacy Policy:
Spare Hand collects certain personally identifiable information about you, including information that can identify, relate to, describe, be associated with you, or is reasonably capable of being associated with you (“Personal Information”). Examples of Personal Information that Spare Hand collects include but are not limited to:
Contact Information. This may include your first and last name, mailing address, phone number, and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments.
Identity Information. If you are a Hand, we may collect Personal Information, such as your date of birth and address, social security number, or driver’s license number, if applicable, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law in your jurisdiction, as well as such information as may be needed to validate your identity.
Financial Information. To help Hands set up a payment account and help Customers make payments to Hands and pay fees to Spare Hand, we may collect financial information, including credit card number, bank routing numbers, tax information, taxpayer identification number, and other payment information, as applicable. We use Financial Information to operate the Platform and to ensure that Hands are paid by Customers. We do this as necessary for our legitimate interests in providing our platform and services and to fulfill our contracts with Users. To help keep your financial data secure, we have contracted with a third party to maintain and process your payment information.
Promotional Information. Certain offerings of the Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of Platform offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey, contest or similar offering in connection with our legitimate interest in promoting our business and the Platform. To opt-out of receiving marketing communications from us, please see Section 7, Your Rights and Choices.
College/University Enrollment and Employment Information. We collect information regarding enrollment in a college or university within the United States, employment and education history, transcripts, writing samples, and references as necessary to consider your job application for open positions.
Content Information. You also may choose to send Spare Hand Personal Information in an email or chat message containing inquiries about the Platform, and we use this Information to help us respond to your inquiry. We also may collect content within any messages you exchange with other Users through the Platform.
We require that you furnish certain information when you register an account with us to provide services through the Platform. For example, if you are a Customer, we collect your first and last name, email address, and your zip or postal code to create and administer your Spare Hand account. We also collect additional information to facilitate your booking request, such as information about the service or Job you are seeking, the time, date and location of the service or Job, and Billing Data. If you are a Hand, we collect your first and last name, email address, mobile phone number and zip or postal code to create and administer your Spare Hand account and facilitate communications between you and your Customers through the Platform. We also collect information about your services, rates, and skills, as well as Identity Information and Financial Information.
Third Party Information. We may receive additional information about you, such as demographic data, Financial Information, or fraud detection information, from Third-Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, to comply with our legal obligations and for the legitimate interest in improving the Platform. Spare Hand may work with Third-Party Agents to perform identity checks and criminal background checks on Hands, if applicable and permitted by local law, to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Platform.
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Platform that you view and interact with, the time of day you browse, and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Platform, Spare Hand may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Platform (“Device Information”). We may use Device Information to monitor the geographic regions from which Users navigate the Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Platform unavailable and are forbidden on the Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postal code level), and, with your consent, precise location data (such as latitude/longitude data). When you visit the Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location to determine the city you are located in and display a relevant location map. We will not share your current location obtained in this manner with other Users.
Cookies and similar technologies are described in our Cookie Policy, which sets out the different categories of cookies and similar technologies that the Platform uses and why we use them.
Interest-Based Advertising. Ads are a standard part of user experience on the Internet, and Spare Hand believes that targeted advertising enhances this experience. Spare Hand and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them. In addition to banner ads, Spare Hand may advertise products, companies and events that we think might interest you through the email address and/or phone number you provide. We may incorporate tracking technologies on the Platform (including our website and emails) as well as into our ads displayed on other websites and services. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“Interest-Based Advertising”).
For more information and to understand your choices regarding third-party ads, please see our Cookie Policy. Advertising and marketing is carried out as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Analytics and Market Analysis. Spare Hand may analyze information (“Market Analysis”) as necessary for our interests in providing an engaging and relevant experience, and promoting and growing the Platform.
Spare Hand uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Cell Phone Numbers. Spare Hand may use your cell phone number to call or send recurring text messages to you, using an auto-dialer or prerecorded voice, to provide you notifications about Jobs, for marketing purposes (with your consent where required by law), and to administer the Platform. If you would like more information about our policy, or how to opt out, please review the “Your Rights and Choices” section below or Section 9 of our Terms of Service here. You may be liable for standard SMS and per-minute charges by your mobile carrier. Spare Hand may also message you via push notifications (with your consent when required under applicable law), which you can opt-out of on your mobile device. Data rates may apply.
Call recordings. Calls to or from Spare Hand or its Third Party Agents may be monitored and recorded for the purposes of quality control and training. Such calls may contain Personal Information.
Third Party Agents. We share information, including Identity Information, with entities that process information on our behalf for our business purposes. We use commercially reasonably efforts to contractually prohibit our Third-Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
To operate the Platform, including processing your transactions, we may share your Personal Information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:
Promotions. When you voluntarily enter a sweepstakes, contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners’ list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about special events, activities, promotions, contacts, submission opportunities, and programs. You always have the ability, in your Account, to ask Spare Hand not to contact you with this type of information. Please see Section 7, Your Rights and Choices, for more information.
Matched Ads. We may use Matched Ads by sharing personal information with another party or incorporating a pixel from another party into our own Sites, and the other party matching common factors between our data and their data or other datasets for advertising purposes. For instance, we may incorporate the Facebook pixel on our Sites and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
Other Users. Spare Hand facilitates contact between Customers and Hands and reserves the right to share one User’s contact information (e.g., name, phone number, email, or postal address) with other Users, or with the recipient User’s legal or other authorized representative, to: (1) facilitate or communicate the resolution of an investigation or dispute related to or arising from an interaction between two or more Users of the Platform; or (2) facilitate the performance of a Job. This exchange of information is essential to the operation of the Platform.
Legal Obligations. Spare Hand and our Third Party Agents may disclose your Personal Information or User Generated Content to courts, law enforcement, governmental or public authorities, tax authorities or authorized third parties, if and to the extent required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with Spare Hand’s legal or regulatory obligations; (ii) respond to a court order, warrant or subpoena; (iii) respond to a valid legal request relating to an investigation into alleged criminal or illegal activity; or (iv) respond to or address any other activity that may expose us to legal or regulatory liability.
In jurisdictions where Spare Hand is, according to applicable law, required to collect or remit information about Users’ permits, licenses, tax, or social security registrations, Spare Hand and our Third Party Agents may disclose information, including but not limited to, User contact details, identification information, transaction dates and amounts, license and permit status, and tax identification number(s) to applicable governmental authorities.
Spare Hand reserves the right to disclose Personal Information from both private and public areas of the Platform in the absence of a court order, warrant, or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing damage or injury to or interfering with the rights or property of Users, the general public, or Spare Hand or its partners, parents or affiliates.
It is our policy to endeavor to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger, Acquisition or Financing. Spare Hand reserves the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, financing or any other type of acquisition, business combination or financing of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public Areas. Your profile on the Platform consists of information about you and your requested services or experience, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information, and other information, including your username (“Profile”). The information in your User Profile may be visible to all Users and the general public. If you choose to post a Job via the Platform, the contents of such listing will be viewable to Hands you select on the Platform.
Affiliates. We may disclose your information to any Spare Hand or Affiliates (as defined in the Terms of Service).
App Store Providers. We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store) to allow you to download our mobile apps.
Academics and Research. We may provide information about Users to third-parties for academic and research purposes, in anonymized or aggregated form.
Protection of Spare Hand and Others. We may disclose your information when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service or any other legal terms governing use of the Platform, and/or to protect our rights and property and the rights and property of others.
Consent. We may disclose your information based on your consent to do so.
You may opt-out of receiving promotional communications from us, including promotional communications related to the Platform, and request the removal of your Personal Information from our databases, or deactivate your account, by logging on to the Site or App or by emailing us at support@sparehandstudents.com.
Account Settings. During registration you may be able to choose whether to receive marketing correspondence from Spare Hand. This information should remain on your Profile and be modifiable from within your Profile page after logging on to make your preferred selections.
Push Notifications. You have the option to receive updates and relevant offers via push notifications in your app. These notifications can be configured in the settings of your mobile device at any time.
Corrections to Profile. You have the right to access, update, and correct inaccuracies in your Spare Hand Profile at any time by logging in and clicking on the “Account” tab. There, you can view, update, and correct your Account information.
So that we may protect the integrity of the Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under the age of majority in their jurisdiction of residence are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users’ ages. You may contact us at support@sparehandstudents.com if there is a need to make a correction to such data. Please see Section 11, Children’s Privacy, for more details.
Promotional Communications. You can opt out of receiving promotional communications from Spare Hand via your Profile page. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message. You can opt out of promotional communications from Spare Hand sent via text message at any time by following the instructions provided in those messages to text the word “STOP”. Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Spare Hand will continue to send you non-promotional communications, such as those about your account, Jobs, transactions, servicing, or Spare Hand’s ongoing business relationship with you. If you receive unsolicited promotional communications from a Spare Hand domain, please email us at support@sparehandstudents.com.
We retain personal data for as long as you are a User to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain data from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know the data relates to a single User, but we cannot tell who that User is. We use this kind of data for research purposes and to help us develop and improve our services, and we endeavor to take appropriate measures to ensure you cannot be re-identified from this data.
Your Spare Hand account is password-protected so that only you and authorized Spare Hand staff have access to your account information. to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Spare Hand account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
Spare Hand implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Spare Hand periodically reviews security, and making sure that every Spare Hand employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.
Spare Hand’s Privacy Policy is periodically reviewed and enhanced as necessary. This Privacy Policy might change as Spare Hand updates and expands the Platform. Spare Hand will endeavor to notify you of any material changes by email. Spare Hand also encourages you to review this Privacy Policy periodically.
This service is intended for a general audience, and is not directed at children under 13 years of age. In certain jurisdictions, this minimum age may be higher.
We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by emailing us at support@sparehandstudents.com. We will remove the data.
If you have any questions about this Privacy Policy or the manner in which we or our Third-Party Agents treat your Personal Information, the practices of the Site, your dealings with the Platform, or if you have technical problems, you may email us at support@sparehandstudents.com.
Spare Hand’s staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Information stored on the Spare Hand databases, and requests to know, delete or rectify such Personal Information.
Information. To our knowledge, our collection, use, and retention of the Personal Information of U.S. Users is in accordance with applicable U.S. laws, as is our determination of what is deemed to be “personal data and/or information.”
Spare Hand expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the Platform.
Interest-Based Advertising. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
Spare Hand’s Security of Collected Information. While Spare Hand will use commercially reasonable efforts to ensure the security of all Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information stored therein, and you agree to hold Spare Hand harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Service
Effective Date: December 01, 2023
The following cookie policy describes how and why Spare Hand Students™ uses cookies, unique identifiers, and other similar digital technology in order to collect data that will help us improve users’ digital experiences and streamline interactions with the platform.
By using our platform, you may be subjected to automatic information transmission performed by your browser. Still, you have full control over the cookies and can change your browser’s settings to either decline cookies or delete those upon the completion of every session.
Our cookie policy is relevant both for web-based and mobile software. Mobile applications are also using cookies and similar technologies in order to identify users. In the case of mobile apps, the IDs of your devices will become identifiers.
You will find information about different types of cookies Spare Hand Students™ uses in a specific section of this cookie policy.
Cookies are small bits of data that are transferred by a site or a service provider to your device through the browser. The cookies help to identify your device as you use the service. There are different types of cookies that track different aspects of your user journey, ensure personalization and adequate session management, and facilitate more effective digital marketing.
The information collected through cookies may contain but not be limited to the following:
Please note that most of digital service providers are required to ask for your permission to use cookies and explain how they will be used.
Spare Hand Students™ uses different types of cookies, which you will find more information about in this policy for the following purposes:
Please note that we do not place any cookies on your devices without your consent. The use of cookies is allowed/declined by you, and the consent you’ve given earlier can be revoked at any time if your privacy preferences change.
Session cookies
Session cookies are also known as non-persistent or temporary cookies. These cookies are active solely during the browsing session, which means they will activate once a user launches a website or an app and disappear the moment a user closes the website or an app.
We will use session cookies to remember your movements, settings, selections, and other actions within the site. They will make navigation easier for you, improve the user experience, and reduce the time needed for the page to load.
Session cookies are stored in the temporary memory location and never on your device.
They’re typically enabled by default, but you have an option to restrict their use manually.
Persistent cookies
Persistent cookies also contain information about your preferred settings, selections, login information, etc. However, unlike session cookies, persistent cookies are stored on your device, stay there for longer pre-defined periods of time, and allow you to continue to have the same uninterrupted experience with Spare Hand Students™ after you terminate the session and launch a new one after a while.
Before persistent cookies can be placed on your device, you have to consent to do so. It is up to you which types of cookies to accept or decline and whether to renew them once the expiration date is reached. You can always delete persistent cookies manually before the expiration date at any time.
Analytical cookies
We use analytical cookies to track your behavior on the Spare Hand Students™ platform (e.g. track the time spent on each page, how you navigate the platform, which content do you click on, etc.). Analytical cookies help us identify potential issues and aspects that require improvement in terms of interface. We later use that data to make our service better and easier to use for everyone.
There are also analytical cookies that gather anonymous information about our platform’s visitors. The analytical cookies we use include but aren’t not limited to the following:
Advertising (Marketing) cookies
Advertising or marketing cookies are also known as targeting cookies. We use them on Spare Hand Students™ platform to personalize and simplify your user journey as much as possible. However, they are also used to better target ads towards you and make sure any type of advertisement you see on your device is relevant and fits your interests and/or intentions.
Spare Hand Students™ uses both first-party and third-party cookies.
a. First-party cookies
These marketing cookies are directly generated by Spare Hand Students™. We collect information about your behavior and preferences to understand better which offerings may seem interesting to you and which will not be relevant. Some examples of information collected by first-party cookies include but are not limited to your language preferences, device information (screen dimension, operating system, etc.)
b. Third-party cookies
These cookies are generated by platforms other than Spare Hand Students™. They monitor your behavior across multiple platforms to show you relevant ads on other sites as well. For example, we may work with third-party advertisers who may place persistent marketing
cookies on your browser. Consequently, you still may see our ads displayed to you through third-party services even if you have disabled certain cookies.
Note that you can allow or block third-party cookies as well as clear them after each section. Please see the “Your Consent to Cookies Use and Cookies Management” section of this policy for more information.
Spare Hand Students™ collects information from multiple publicly available sources like social media platforms, data almanacs and repositories, data brokers, etc. We do this in order to cater to our audience’s preferences and expectations better.
Spare Hand Students™ does not sell, distribute, trade, or otherwise pass possession of your personally identifiable information to third parties. This does not include our trusted partners who assist us in operating our service or help us service you as all of those parties are obliged to keep this information confidential.
We may also release your information if such release is necessary to comply with the law or protect the rights, property, or safety of our business or others.
Please note that anonymous visitor information may be transferred to other parties for marketing, advertising, or other purposes.
When using Spare Hand Students™ service, it is up to you whether to accept cookies or decline them. Please note that you will be asked to accept or decline cookies every time you use a different browser. Consequently, the cookies management will be different for each browser: Microsoft Edge, Safari, Google Chrome, Mozilla Firefox, and Opera. However, if you decline cookies from Spare Hand Students™, your user experience may not be as smooth and convenient as it could be with the cookies, and certain portions of the platform may not be available to you.
You can also opt out of online behavioral tracking by enabling “Do not track” signals in your browser (if it supports such functionality). If the “Do not track” signal is on, Spare Hand Students™ platform will not be tracking your device for advertising and analytics. Yet, please note that the overall effectiveness of the “Do not track” signal is up for discussion because not all sites honor the user’s preference not to be tracked.
You can find more information about “Do not track” signals here.
If you have any questions or concerns about the Cookie Policy, the way Spare Hand Students™ uses your personal information, or the issues you’re experiencing using our platform, you can always contact us at:
1716 Briarcrest Dr, 3rd Floor
Bryan, TX 77802
Our team will be happy to assist you or provide the necessary clarification.
